Shipping policy
Last updated: 10 October 2026
Where we ship from
Orders ship from one of two locations, depending on your region:
- Zuchwil, Switzerland — for Switzerland, Europe & UK, United States, and Rest of World.
- Lekki, Lagos, Nigeria — for Nigeria and Sub-Saharan Africa.
Currencies
- Switzerland, Europe & UK, United States, Rest of World: prices in CHF.
- Nigeria and Sub-Saharan Africa: prices in NGN.
Shipping rates
Ships from Zuchwil, CH (CHF):
| Destination | Rate |
|---|---|
| Switzerland, standard | CHF 9 |
| Switzerland, express | CHF 12 |
| Europe & UK | CHF 22 |
| United States | CHF 35 |
| Rest of World | CHF 25 |
Ships from Lekki, Lagos, NG (NGN):
| Destination | Rate |
|---|---|
| Lagos | ₦3,500 |
| Rest of Nigeria | ₦6,500 |
| West & Central Africa | ₦70,000 |
| East & Southern Africa | ₦80,000 |
Processing time
Orders ship within 2–5 business days.
Delivery times
Estimated delivery times after shipping:
| Destination | Estimate |
|---|---|
| Switzerland, standard | 1–3 business days |
| Switzerland, express | 1–2 business days |
| Europe & UK | 5–10 business days |
| United States | 7–14 business days |
| Rest of World | 10–21 business days |
| Lagos | 1–3 business days |
| Rest of Nigeria | 3–7 business days |
| Other African countries | 7–21 business days |
Delivery times are estimates, not guarantees.
Carriers and tracking
- From Zuchwil: Swiss Post, tracked where available.
- From Lekki: a tracked courier service.
We share tracking details when available.
Duties and taxes
Castle Grey Studios is not registered for Swiss VAT and does not collect VAT. Prices do not include VAT or import charges.
Orders shipped across borders may be subject to import duties, taxes and customs fees, charged by the destination country on delivery. These are the customer's responsibility.
If a parcel is returned because duties were refused, we do not refund shipping costs or duties. We can reship the order at the customer's cost.
Lost, delayed or damaged parcels
If your parcel is lost or delayed, email business@castlegrey.co with your order number and we will work with the carrier to resolve it.
For damaged items, see our Refund Policy.
Incorrect addresses
Please check your shipping address at checkout. If an order is delayed, lost or returned because of an incorrect address entered by the customer, this is the customer's responsibility. We can reship the order at the customer's cost.